Service Coordination Handbook: Chapter 9 - Complaints, Mediation, and Due Process Download Chapter 9 directly. Scroll down to access other chapters. Chapters: 1: Service Coordination and Coordinators 2: Introduction to Procedural Safeguards 3: Multidisciplinary Team Process 4: Interagency Agreements 5: Referral and Intake Requirements and Procedures 6: Evaluation and Eligibility 7: Assessment 8: The Individualized Family Service Plan Process 9: Complaints, Mediation, and Due Process
