Service Coordination Handbook: Chapter 5- Referral and Intake Requirements and Procedures Download Chapter 5 directly. Scroll down to access other chapters. Chapters: 1: Service Coordination and Coordinators 2: Introduction to Procedural Safeguards 3: Multidisciplinary Team Process 4: Interagency Agreements 5: Referral and Intake Requirements and Procedures 6: Evaluation and Eligibility 7: Assessment 8: The Individualized Family Service Plan Process 9: Complaints, Mediation, and Due Process